You can delete your PingPal account at any time — no waiting period, no runaround.
Deleting your account permanently removes your profile, pings, chats, kudos, and all associated data from PingPal. This action cannot be undone.
Heads up: Account deletion is permanent. Your pings, messages, connections, and profile will be removed and cannot be recovered. If you have an active PingPal+ subscription, cancel it first through the App Store or Google Play to avoid future charges — account deletion does not automatically cancel your subscription billing.
The fastest way to delete your account is from within PingPal:
person icon in the bottom navigation bar.
☰ menu icon in the top-right corner of your profile screen.
Manage Account from the menu — this is where your subscription, billing, and account data live.
Delete Account, then type delete in the confirmation field and tap Delete Account to permanently remove your account and all associated data.
If you can't access the app or prefer to request deletion via email, contact our support team and we'll process it within 5 business days.
Send a deletion request from the email address associated with your PingPal account.
Email support@pingpal.coCertain data may be retained for up to 30 days in backups, or longer if required by law or for fraud prevention purposes. Aggregate, anonymized analytics data is retained indefinitely but cannot be linked back to you.
If you're subscribed to PingPal+, deleting your account does not automatically cancel your billing. You must cancel your subscription separately:
If you have any questions about your data or the deletion process, email us at support@pingpal.co.